Aircraft Technical Publishers’ (ATP) Press Release on Acquisition of CaseBank Technologies

CaseBank Technologies is pleased to announce that we are now a division of Aircraft Technical Publishers (ATP). As the industry leader in interactive, integrated diagnostic and troubleshooting solutions, CaseBank represents a logical extension to ATP’s suite of “smart content”, tools and services for the Aviation Industry. ATP and CaseBank deliver complementary solutions that help fulfill...

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NBAA 2016 – CaseBank Amongst Business Jet Leaders

Earlier this month, CaseBank participated in the National Business Aviation Association (NBAA) Conference & Exhibition in Orlando, Florida. With over 1,100 exhibitors and attendees from 90 countries, NBAA is the world’s largest and most important business aviation event and the sixth largest trade show in the US. An estimated 27,000+ attendees, vendors and suppliers passed through the NBAA...

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First Principles of Diagnosis

Elon Musk, founder of Tesla, PayPal and SpaceX was interviewed by Kevin Rose on the web-series Foundation, a show that interviews well-known entrepreneurs in the tech industry. When asked what advice he would give new entrepreneurs, Musk emphasized the importance of starting to analyze opportunities using first principles rather than analogy (i.e., what is known to be true rather than what...

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Advanced Maintenance Tools: World's First Federated System At Farnborough

CaseBank Technologies Inc. made its debut at the prestigious Farnborough International Airshow 2016, held in England from July 11th to the 15th. Over the past eighteen months CaseBank has achieved a notable string of successes for SpotLight® and ChronicX®, with both state-of-the-art aircraft OEMs and major airlines, making it an excellent time to attend the world’s largest and most visible air...

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System-Level Troubleshooting - The Case for Federation

Any complex system, such as an aircraft, automobile or factory, can be thought of as a collection of several smaller systems of somewhat less complexity, that provide important functions such as propulsion (engines, robotics), information and control (instruments, avionics), fuel delivery, and so on.  Let’s call the smaller systems “subsystems” for the purpose of this paper, and we’ll call the...

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Recap from Field Service USA 2016 - Optimizing the Key Metrics for Better Field Service

The 2016 Field Service USA conference wrapped up two weeks ago and it was successful on several levels. There was a large turnout (over 600 attendees) and a large number of companies were actively investigating IT solutions that help their inexperienced technicians and dealers to perform like pros. As one of the few sponsors focused on improving equipment troubleshooting, the CaseBank booth...

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All Content is Not Created Equal (Part 4)

It All Starts With Troubleshooting

This blog series has focused on the value and challenges of performing proper troubleshooting—in the call center and in the field. Equipment manufacturers recognize that their products will fail in unanticipated ways and that their customers expect a fast, accurate diagnosis and repair. Simply put, call center and service technicians don’t have access to...

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Troubleshooting – The Key to Controlling Maintenance Variability

Last week CaseBank had the pleasure of participating in the Field Service Medical conference in San Diego, CA. Most of the presentations at this conference focused on practical approaches for improving the success of field technicians and for implementing meaningful service measurements and analytics. Unlike last year’s conference, M2M communication (Machine to Machine) and IOT (Internet of...

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All Content is Not Created Equal (Part 3)

Regulated Industries, Separate Troubleshooting Procedures to Ensure Safety

In recent blogs I’ve described a problem faced by every manufacturer and operator of complex equipment, namely the challenge of understanding all the different ways that machines can fail (failure modes). Whether a machine stops functioning entirely or whether its’ performance falls below expectations, for the...

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Recap From 2015 Power-Gen International Show

2015 Power-Gen International had a record-setting attendance of more than 22,000 attendees and 1,400 exhibitors. I noted that for technology vendors focused on improving product support, 2015 Power-Gen International has been a great venue for education, networking and identifying new business opportunities. I was especially excited to see the unveiling of the C1000S microturbine, as part of...

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